Terms & Conditions

1. General information

Welcome to our online store www.chefstyle.gr where all the products of the company are available for sale under the brand name "CHEFSTYLE EUROPE EE", with registered office at Sorou 71, Marousi 15125, Athens. VAT 801942042, DOU AMAROUSIOU, GEMH 166706001000, Telephone 2110127765, Fax 211 0123694.

The display, presentation, sale, transport-storage, delivery and any return of our products displayed on this website as well as the safety of your transactions are governed by these terms of use, which we invite you to read before browsing the e-shop and making your purchases. Your browsing the e-shop as well as making any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of disagreement or reservation about part or all of these terms you can send your relevant e-mail to eshop@chefstyle.gr before browsing or making the transaction, otherwise acceptance of all terms by you is unreserved.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of the e-shop (in whole or separately): a) part or all of these terms of use, b) part of or all the content of the E-shop and c) a part or the whole of the external appearance (interface), structure or configuration (configuration) and its technical specifications. It is your responsibility to read them regularly, as the Terms in force at the time of drafting the Agreement (as defined below) are also applicable.

The company also reserves the right at any time, without reason and without prior notice to the user/consumer/visitor/member of the e-shop to cancel, suspend or terminate the operation of the E-shop. The user/consumer/consumer/member of the e-shop acknowledges and unreservedly accepts all of the above by navigating and/or using the services of the E-shop alone.

If you have any questions regarding the Terms or Data Protection Policies you can contact us using the contact form. The Agreement (as defined below) may be executed, at your choice, in any of the languages in which the Terms are available on this website.

2. Privacy Policy

The information or personal information you provide to us is subject to processing under the Data Protection Policies. By using this website you give your consent to the processing of such information and data and represent that all information and information you provide to us is true and accurate.

3. Use of the Website

By using this website and/or placing an order through it, you agree to:

α. Use the website only to submit legitimate inquiries or orders.

β. Do not place false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the competent authorities.

γ. To provide us correctly and accurately your e-mail address, postal address and/or other contact details.

You also agree that we may use this information to contact you where it is necessary. If you do not provide us with all the information we need, we cannot proceed to your order.

By placing an order through the website, you guarantee that you are at least 18 years of age and that you have the legal capacity to enter into binding contracts.

4. Sales Contract - Product Order

The information which contained in these Terms and the details contained on this website do not constitute a proposal for sale but an invitation to update. It will not be considered to have concluded a contract between us and you in respect of any products unless your order is expressly accepted by us. If we do not accept your order and the money has already been withdrawn from your account, then it will be refunded without interest in full.

To place an order, you will be asked to follow the purchase process and press the "FULL" button. Then you will receive an e-mail from us confirming the receipt of your order (“Order Confirmation”). The receipt of the email confirms the completion of the order and its acceptance on our part.

5. Product Availability

The products offered through this website are available in Greece and abroad. All orders of products are based on their availability. In the light of this, in case of supply difficulties or exhaustion of the products in stock, we reserve the right to inform you either by telephone at the number you have indicated or by email, about similar products of equal or superior quality and value, which you can order. If you do not wish to order such similar products, we will refund you without interest the amount you may have paid in full.

6. Reject Order

We have no liability to you or to any third person for the withdrawal of any products from this website, as well as for the removal or processing of any material or content of the website or for the refusal to process or accept an order after we have sent you the Order Confirmation.

7. Delivery

Without prejudice to the provisions of clause 5 above regarding the availability of the products and subject to exceptional circumstances, we will make every effort to complete your order for the product(s) listed in the Order Confirmation by the delivery date specified in the order Configuration or, if no delivery date has been specified, within the estimated time period indicated when you choose a payment method, and in any case no later than 30 days from the date of the Order Affirmation. Delivery of the products is carried out through the carrier partner with us and the time to ship them worldwide is between three and four (3-4) working days from the next day of Order Confirmation. Deliveries on Saturdays are made after consultation with the carrier and at an extra charge.

However, delays may occur in cases such as, depending on the delivery area or in unpredictable circumstances.

If for any reason we fail to meet the delivery date, we will notify you and offer you the option of either continuing the purchase by setting a new delivery date on our part or canceling the order with a full refund without interest.

For the purposes of these Terms, the "delivery" will be deemed to have been made or the order will be considered to be delivered when you or a third person on your behalf, other than the carrier, has acquired physical possession or control of the goods, which will be proved by signing the proof of receipt of the order at the agreed delivery address.

8. Non-delivery

If delivery of your order becomes impossible for the carrier, he will leave you a note explaining where your order is located and what you need to do to pick it up and will contact you and by telephone. If, after 10 days from the time your order is available for delivery, such delivery has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Agreement and the contract will be deemed to be terminated. As a result of the termination of the Agreement, we will reimburse you individually the amount of your order received from you, without including the cost of shipping, as soon as possible and in any case within 14 days from the date on which the Contract has expired.

In case of loss of your order due to the fault of the carrier, we will notify you and take care, if you still wish to complete the orders, the replacement and re-shipment to you of the same products, otherwise we will refund you without interest any payment we received from you.

9. Risk transfer and ownership of products

The responsibility for the products is transferred to you as soon as you or a third person acting on your behalf, other than the carrier, has acquired physical possession or control of the products. The ownership of the products is converted into your hands either by our full collection of all amounts due in relation to the products, including shipping costs, or by their delivery (as defined above in condition 7 if this takes place later than the collection).

10. Price and payment

The price of each product will be the one specified at any time on our website, except for the cases of obvious error. We always make sure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the option to re-confirm the order at the correct price corrected or to cancel it. If it is impossible to contact you, we will consider that your order has been cancelled and will refund you in full any amount you have paid. We are not obliged to supply you any product at an incorrect lower price (even if we have sent you the Order Confirmation), in case the price error is obvious and undeniable and can reasonably be recognized by you as incorrect price. Prices on our website include VAT but not shipping charges, in case you are charged on Shipping Charges. According to our company policy, shipping costs for purchases within Greek territory of more than ninety euros (90€) are free for you, while purchases below nine euros (90) you are charged with the amount of four euros (4€) for shipments within Attica and the sum of seven euros (7 €) for the rest of Greece. Prices may change at any time, however, without prejudice to what is specifically stated above, any changes will not affect orders for which you have already been sent an Order Confirmation.

Once you have selected all the products you want to buy, they will be added to your shopping cart and the next step is to forward the order and pay. To do this, you must follow the steps of the purchase process by filling in or verifying the information requested at each step. In addition, during the purchase process, before payment, you can change your order details. You are provided with a detailed description of the purchase process in the Shopping Guide. The file with all your orders is available in the “My Account” field. Payment can be made by debit, with credit cards Visa, Visa Electron, Diners, Mastercard and Euroline.

To minimize the possibility of unauthorized access, your card details will be encrypted in the secure environment of the bank to which you will be directed. The bank reserves the right to request prior approval of your card to ensure that there is sufficient credit balance to complete the transaction. 

By clicking the "Complete Order" button you confirm that your credit card is valid and has sufficient balance. Credit cards are subject to validity checks and approval by your card issuer. If your card issuer does not approve payment, we are not responsible for any delay or non-delivery and will not be able to enter into a Contract with you.

11. Return Policy

11.1 Right of Withdrawal

If you trade as a consumer, you can withdraw from the Agreement within 14 calendar days without justification. The withdrawal period expires after the expiry of 14 calendar days from the date on which you or a third party acting on your behalf, other than the carrier, acquired physical possession or control of the products, or in the case of an order with more than one product, after the end of 14 Calendar Days from the day on which either you or any third party acting on the behalf of you, different from the carrer, acknowledged the physical ownership or control over the last product. To exercise your right of withdrawal, you can inform our company at the above information address or on the telephone number 2110127765, or by sending an email to: eshop@chefstyle.gr, or by writing to our contact form, about your decision to cancel this Agreement by express declaration (e.g. sending a letter by post). In order to withdraw in due time, it is sufficient to send your communication regarding the exercise of the right of cancellation before the expiry of the cancellations period.

Attention! In the case of customized products on your order for any reason, the exercise of the right of withdrawal is not acceptable.

11.2 Retreat Results

If you withdraw from this Agreement, we will refund to you without interest without delay and in any case within 14 days of the day we have been informed of the cancellation and the return of the products to our company, all payments we have received from you. The refund will be made using the same payment method you used for the original transaction. In any case, you will not be charged any additional costs for this refund. Subject to the foregoing, we may, however, withhold the refund either until we have received all the products back or until we receive proof that you have returned the products, whichever occurs first.

In particular, in this case the return and delivery of the products to us will be done after contacting us at 2110127765 or email to eshop@chefstyle.gr. You will then need to call the carrier partner with us in order to pick up the goods from you and return them to our headquarters. After receiving them from us, we will refund, as specified in the previous paragraph and in any case within 14 days the total amount of purchases on your card (excluding shipping charges) or any payment method you have set and provided the products are in good condition. You will bear the costs of returning the products to us equal to the shipping costs which will be deducted from the amount of the refund.  In this case the products cannot be delivered to retail stores of CHEFSTYLE EUROPE EE products.

You are responsible for any depreciation of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.

The necessary conditions for exercising the right are: The product must not have been used, no labels or marks (e.g. stickers, brand marks, etc.) on which the products of clothing, footwear and accessories are placed must not be removed. Also, all items should be returned in the perfect condition received without damage, without any defects (subject to the return of a defective product), complete and in their packaging (for items received in special packaging), and should also be accompanied by all necessary documentation.

11.3 Cancellation of order

The order can be cancelled in the following cases:

1) Before the order is completed, during the online order process you can cancel and remove the quantities of products from your cart by pressing the "DISCONTINUER" button.

2) If the online order has been completed but the product has not yet been shipped you can call us at 211 0127765 and cancel your order. In the event that your product is a special order product, which in turn we have already ordered from our supplier or has been processed (e.g. embroidery), cancellation of the order and refund of any advance or even the amount of the total payment.

12. Return and/or replacement policy for defective products – Changes of goods

Our company takes every possible measure to ensure that all products (regardless of type) are packaged specifically and carefully in order to reach you without damage. In very rare cases, however, there is a possibility that one of these products will wear when it is sent to you or you receive a product with a defect. For this reason and irrespective of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.

If you receive the product without expressing any specific reservation, it means that you have unreservedly received the product from our company. However, if you find that there are damage and/or defect in the product, then you can inform us by contacting us by telephone at +30 2110127765 or e-mail eshop@chefstyle.gr, stating to us if you wish to be sent a new one for replacement or if you want to exercise your right of withdrawal. If you wish to be sent a new product for replacement, the new product will be sent to you without any additional charge.

If the product you received is proven to be defective since its manufacture, then: for clothing, shoes, clothing accessories you can request their replacement with the same or with another product of your liking and/or the issuance of a credit invoice, or interest-free refund of the money paid if the product that you want to replace is not available, provided that you send the relevant electronic order no later than five (5) days from receipt.

Changes of goods are made through the Return Form where the entire process is described in detail. You will then need to call our partner carrier to collect the products from you and return them to our company's headquarters. After we receive them, we will return to you new goods of your choice, equal to the value of those replaced. A prerequisite of course is that the products that are replaced are in good condition.

The refund is made in the same way as the payment was made, i.e. if a transaction has been made by card, then the refund will be made on the card and not by transfer to the customer's account.

The consumer has the right to withdraw without justification within 14 calendar days from receipt of the product in accordance with Law 2551/1994 (as amended by K.Y.A. Z1-891/2013).

13. Intellectual Property

All the contents of this website, i.e. including but not limited to the texts, photographs, drawings, commercial and financial data, programs, archives of all kinds, trademarks/logos, the layout of CHEFSTYLE EUROPE EE, etc., are the object of intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international agreements, on copyright. Under no circumstances should their appearance and display on our website be construed as a transfer or license and/or right to use them. Based on the foregoing, therefore, it is expressly prohibited to copy, distribute, transfer, process, store, reproduce, re-publish, modify and any related action on the aforementioned elements, without the express prior written consent of the company. Otherwise, the above-mentioned actions may constitute a violation of the intellectual/industrial property rights of the company, which reserves the right to claim any positive and protective damage caused to it in accordance with the provisions of the current legislation.

The user/consumer/visitor/member of this website accepts and acknowledges that the company has the possibility of commercial exploitation (either by itself or by third parties) of all the elements displayed on it as well as the modification of these elements at any time with or without prior notice to its users/consumers/visitors/members.

14. Personal Information

A) Correct entry of personal data

Because your personal information and contact information you provide on our website are extremely important for the execution of your electronic transaction with us because, as you know, these are, among other things, and the only way our company communicates with you for the performance of its obligations to you as well as orders, you should be sure that the information you have given us is absolutely correct and up-to-date (in case of changes you are obliged to inform us about it). Our company takes every possible care to obtain from you the correct information and for this reason, you are asked at the end of filling in your information to re-check and confirm these information. Therefore, our company shall not bear any responsibility in the event that any of its contractual or legal obligations are not fulfilled properly and/or in a timely manner due to the submission by you of incorrect or outdated personal data. In particular, any notification made to the e-mail address and/or mobile phone you have given us (e.g. for the lack of product availability, etc.) will be deemed to be valid even if it is not delivered to you due to an error in the information you have entered and / or due to a technical or other failure to your server, or to your phone and/ or your telecommunications provider, and / and due to change of your information (if you have not informed us in time). The same applies to the contact and shipping address of the products as well as the fixed telephones of communication. In any case, you are obliged to update your information again whenever a change occurs.

B) Registered users

In order to better serve you and facilitate your future purchases you must register as a user on our website (log in) when you first send an order request to our company. The necessary contact details and processing of your order, which you fill in the special form on our website remain in the system of our company. Therefore, when sending your first visit request you are asked to open an account with us and create a user profile, using your own unique username & password. In this way you create your own unique page – a registered user page – where your shopping history, list of favorite products, personal information management etc. are recorded. If you register as a visitor you follow the same policy for storing your personal data in the company's system.

C) Data Protection & Cookie Policy

The issue of the protection of your personal data is for our company a very serious issue which is treated as a top priority. To learn more about how we handle your personal data, click here for the Privacy Policy of www.chefstyle.gr. For our Cookie Policy, click the Cookie Policy option at the bottom of our website.

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any more specific national and European legislation for certain sectors, the applicable Greek legislation on the protection of data of personal character, as well as on the Protection of Personal Data and Privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA)

15. Security of bonds and transactions

Our company recognizes the issue of data and transaction security as a matter of great importance and for this reason takes all necessary measures to ensure them. The website protects its members from any data interception using the data encryption method. When you browse the website, your information remains encrypted and therefore invisible to unauthorized third parties. Encryption applies to all stages and processes of transaction and sending of your personal data to and from our website. Also during the process of performing credit card payments the credit details are protected by the method of encryption. The data remains encrypted and is not disclosed to any third person.

The codes used to identify you are a) the Login Code (e-mail or username) and b) the Personal Secret Security Code (password), which each time you enter them give you access with absolute security to your personal information. You can change the above codes whenever and as often as you wish. The only person who has access to your information is you through the above codes and you are solely responsible forining their confidentiality and concealment from third parties. In case of loss or leakage, you must notify us immediately, otherwise our company is not responsible for the use of the password by an unauthorized person. The user/consumer/visitor/member of our website should also protect the confidentiality of his/her data and do not make any disclosures to third parties (even by his or her negligence) nor allow the use of these data by third parties. We recommend, for security reasons, that you change these codes at regular intervals and avoid using the same and easily traceable codes, using not only letters and numbers but also symbols for and creation of your codes. The company shall be liable for any damages resulting from a guilty violation of the above obligations of the user/consumer/visitor/member of our website.

The data of your online transactions are transferred by SSL 2048 bits RSA key and ecdsa 256 to Cloudfare.

16. Limitation of Liability

The user/consumer/visitor/member of our website fully and undisputedly accepts the company's exclusive right to discontinue the use of his/her passwords in the services of the website and to discard the availability of the content and information whenever it considers that they (the company) are violated by him/her (user/consumers/visitors/members) these terms or that there are indications and/or complaints that illegal acts or omissions are being carried out by him or her. It may also suspend, restrict and modify the functioning of the website in whole or in part, permanently or temporarily at any time with or without prior notice to the user/consumer/visitor/member. The company and its partners make every effort, within the framework of the technological inspection that they carry out at regular intervals, to ensure that the services, content and transactions on our website are carried out uninterruptedly and without interruption and to maintain the high level of security that it has. It is not liable, however, in the event that for any reason, including negligence, the operation of the website is interrupted or it becomes difficult and/or impossible to access it if, despite the security measures observed, "viruses" or other harmful software are detected and transmitted to the terminals of users / visitors, or if third parties unauthorized persons interfere in any way in the content and the functioning of the site making it difficult to use or causing problems in its proper functioning. Unless otherwise expressly specified in these Terms, the liability to us in relation to any product purchased through our website is strictly limited to the amount of the purchase price of this product.

Without prejudice to the foregoing, our liability is not excluded or limited in any case where it would be unlawful or unfair on our part to exclude or limit, or attempt to exclus or restrict, our responsibility. Without prejudice to the preceding paragraph and to the maximum extent permitted by law, and unless otherwise specified in these Terms, we accept no liability for the following losses, regardless of their cause:

A. Loss of income or revenue

B. Loss of commercial activity

C. Loss of profits or contracts

D. Loss of expected savings

E. Loss of time management or working hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee, to the maximum extent permitted by law, the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly specified on the website.

All product descriptions, information and material posted on this website are provided "as they are" and without any further warranty, express or implied, other than the guarantees provided by law. You should bear in mind that the purchase of clothes, footwear and accessories via the Internet is different from the purchasing of these items within the store. Therefore, the colors that appear on the website may vary or be influenced by various factors, including your computer and monitor settings, as well as that all sizes are approximate. In this context, if you transact as a consumer or as a user, we are obliged to deliver products that are in accordance with the Agreement, assuming responsibility for any non-compliance that exists at the time of delivery. Products are deemed to be in conformity with the Convention when: (a) they conform to the description and quality described by us on this website; (b) they are suitable for the purposes for which products of this kind are normally used; and (c) they have the quality and performance that is normal in products of the same kind and that is reasonably expected. To the maximum extent permitted by law, we waive any warranty, except for those in favour of consumers and users that cannot legally be excluded. The provisions of this terms shall not affect your rights as a consumer or User, nor your right of withdrawal.

17. Links – LINKS to other websites

Our website may contain references to websites, for the content and services of which the company bears no responsibility, nor guarantees for their permanent and safe accessibility. Therefore, for any problem occurring during the visit / use of these websites the user / visitor must address directly to the respective websites, which also bear the exclusive responsibility for the repair of this problem. Under no circumstances shall the company be deemed to accept or adopt the content or services of the websites and pages to which it refers or that it is linked to them in any way. For any problem arising during the visit of such websites the sole responsibility is the respective administrator / owner of this website.

18. Other Terms

(a) Alternative Dispute Resolution - Arbitration – Applicable Law - Any dispute concerning goods or services purchased electronically from our e-shop can be resolved electronically and without your appeal to a court, by the procedure of Alternative dispute resolution, as provided for by KYA 70330/2015, by which the Greek legislation harmonized Directive 2013/11/EC. If you wish your dispute to be resolved electronically, you should contact the e-mail address (http://ec.europa.eu/consumers/odr/index_en.htm) and follow the instructions provided there. We inform you that the authorized Dispute Resolution Bodies in our country who may resolve any dispute that may arise are the Independent Authority "The Consumer Ombudsman" (http://www.synigoroskatanaloti.gr) and the Broker of Investment Banking Services (http/www.hobis.gr).  For any dispute that may arise regarding the operation and use of the site, if it is not possible to settle this by consensus, the courts of the city of Athens are competent. For any dispute regarding the interpretation and application of these terms and conditions as well as for any other issue relating to the use of our website, Greek Law shall apply.

b) Invalidity of a condition - If one of the above terms is or becomes invalid, the remaining terms of this Agreement will not be affected.

c) Modification of Terms of Use – These terms of use may be modified at any time by the company with or without prior notice. Any modification of the terms is valid upon posting on our website and our users / members are obliged to inform themselves of the content of any modifications / changes to the terms.

d) Interpretative term - Anywhere herein provided for the refund of money and/or its credit to the account of the customer shall always be understood as uninterested.

e) Headings - The headings used in these terms of use are made to facilitate the reference to its terms and are not intended to serve as a means of interpreting the Agreement.

f) Delay in exercising a right - Any delay in the exercise by the parties (the company and the consumer) of part or all of the rights arising from these terms does not result in weakening or waiver of this right which can be exercised at any time at a later stage and at the right holder's reasonable discretion.

h) Acceptance of terms - The user/consumer/visitor/member of the website declares that he has read these terms which he accepts in their entirety and that he acknowledges that they govern all the services provided by it throughout the duration of his navigation/transaction through this website.